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FAQ

Helpful Information

 

HOW DOES IT WORK?

We have different memberships available suited to individuals, families, bands, and organisations. To become a member is simple, complete our online membership (link at top of every page), after creating your account, goto 'memberships', and chose your account type. From there you can select your item(s) and arrange a time for delivery. If you are not able to afford the cost of membership, please let us know and we will be happy to support you.

WHAT IF COST OF MEMBERSHIP IS A BARRIER?

Don't worry, if the cost of membership is a barrier, please drop us an email and we will be happy to support you.

HOW DO I GET MY INSTRUMENT

During COVID prevention:
Music Broth is closed to the public, but we are delivering items to your door with zero contact delivery. Just order through our online system, pick a day, and we will get it to you!

HOW MANY ITEMS CAN I BORROW?

Generally individual members can request one instrument. Sometimes however that doesn't make sense- an electric guitar needs an amp and cable for instance. So things like this don't count! If there is occasionally need for more, just get in touch, or order it and leave us a note in the box, and we will get in contact.

Family get one per member, noting the above.

WHY CAN'T I REQUEST SOME ITEMS / 'PRO ITEMS'

Some items, (which appear with a purple label box on them) are deemed 'professional' items. These are generally very large items, or ones that most households wouldn't need. For instance multi-channel mixing desks or stage sized backline amps.


These need a but more thought. Or special delivery to venues etc, and generally for shorter periods. Send us an email if you need these- noting the item numbers (e.g. MB0123) and your plans!


Did you know, we can also help bands by doing delivery to venues? Get in touch!

HOW LONG CAN I LOAN AN INSTRUMENT?

All instruments are set to a loan period of 1 month. Nearing the end date you can renew the loan through our online system, or return it for something different!

WHAT IF THE INSTRUMENT IS DAMAGED?

If an instrument is damaged or stolen while on loan, please contact us immediately so that we can assess the situation. While you are responsible for any damage or loss, the majority of issues can usually be easily remedied at the library, and often do not result in a cost to the borrower unless the damage was deemed intentional or due to negligence by the borrower

CAN I LET OTHERS USE MY BORROWED INSTRUMENT?

The instrument is loaned out to you. You are therefore responsible for any damage/loss, and for ensuring it is returned.

DO YOU OFFER MUSIC LESSONS?

Yes. From time to time we have different lessons on offer (including online lessons). Also lots of other workshops. Check the 'whats on' section of the site, social media and also signup to our newsletter, to find out then they are happening.

We also have some tutorial videos on our YouTube channel, covering a wide variety of loud musical topics!

I WANT TO DONATE AN INSTRUMENT BUT DON'T LIVE NEAR BY?

Not to worry! We are more than happy to come and collect. It may require a couple of phone calls, emails and some planning but we will do our best to collect at your convenience. Just complete our donation form.

THE INSTRUMENT I WAS GIVEN DOESN'T / STOPPED WORKING

Occasionally things go wrong. Just get in contact with use through hello@musicbroth.org letting us know and we will get it resolved.

HOW DO FAMILY MEMBERSHIPS WORK?

Signup for a single family account, as normal. Once the account is active we will ask you for details of other family members in your household, and create those accounts for you so everyone can browse!

WHAT ARE YOUR TERMS & CONDITIONS / GDPR / PRIVACY POLICY?

0141 478 0799

7 Victoria Court Workspace, 8 Hollybrook St, Glasgow G42 7HB, UK

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©2020 Music Broth (SC048299)